Common Questions


Why is there a white residue around the edge of my candle?

  • This is known as "frosting" and is completely normal for 100% soy candles. It happens with almost all natural waxes, soy just happens to do it a little more. Our melts do it too, it won't affect the candles burn or scent.

Why is there, what looks like  air pockets between the wax and my jar?

  • These are called "wet spots", its basically a slight shrinkage in the wax after the candle was poured. Soy wax is sensitive to temperature changes at times, if you go walk the isle at your local store, you will see most candles do this. Sometimes this happens after we pour a fresh batch, sometimes it doesn't happen until shipping, and sometimes, it just doesn't happen. Not to worry, this also will not affect the candles burn or scent. 

Your pictures show white or off white candles for the most part, but my candle has a yellow or brown hue to it, why aren't they white like the picture?

  • We take our pictures within a week of pouring, so they are very fresh. Depending on the fragrance used, some are prone to change the color of the wax. If a fragrance contains any vanilla for instance, it will slowly start turning a brownish color, this is because of the vanillin in the fragrance oil. A lot of your HUGE candle companies use various stabilizers which will prevent their candle from fading, we however do not add any extras into our candles, keeping them as natural as possible for you. Again, this does not affect how the candles will burn or smell. 

My candle is only burning down the middle, why?

  • This is known as "tunneling", the best way to prevent your candle from doing this is to pay attention to your very first burn. Trim your wick down to 1/4", then light and let it burn until it reaches the edge of the container. If your container is 3" wide, you should burn for approximately 3 hours to reach the edge. 

Why does my candle seem to be wet on top?

  • We call this "sweat". When you workout, you get hot, you sweat right? Like we mentioned above, soy wax is sensitive to temperature change, which in turn can cause the wax to release some extra moisture at times. Typically this happens because of warmer temperatures, soy wax has a lower melting point, so sometimes, it just happens. You can leave it there and burn the candle with no issue at all. 

 

 

If you have any other questions, please don't hesitate to shoot us an email! The more you ask, the more we can answer and the more you will know! Thank you for shopping with us!